FAQs

Commonly asked questions

Retail (Diffusers & Scents)

Event Services

Corporate Accounts

How does the diffuser work?

It is a waterless scent diffuser that uses pure fragrance oils to disperse scent evenly throughout a space. By eliminating water dilution, it delivers a richer, more concentrated aroma experience. Its two-fluid atomization system utilizes high-pressure recoil technology to transform fragrance oils into an ultra-fine mist that is lighter, more consistent, and longer-lasting.

How is it different from other diffusers?

Unlike traditional diffusers that dilute fragrance oils with water, this waterless scent diffuser uses pure fragrance oils for a stronger, cleaner, and more consistent scent experience. Because the oils are not mixed with water, the fragrance remains true to its original composition and lasts longer in the air.

What type of oils can I use in your diffusers?

Our diffusers are designed specifically for fragrance oils used in waterless scenting systems. We highly recommend using oils formulated for nebulizing or cold-air diffusers to ensure optimal performance and prevent clogging or damage to the machine. For the best experience, we suggest using our own fragrance oils, as they are specially formulated and tested for compatibility with our diffusers. We cannot guarantee that oils from other brands will not cause damages.

Are your scents safe for pets, children, and pregnant individuals?

Our fragrance oils are formulated for ambient scenting and are generally safe when used properly in well-ventilated spaces. Our oils also have proper documentation such as MSDS. However, sensitivity levels may vary from person to person, especially for pets, children, pregnant individuals, or those with respiratory conditions.

Can I mix water with the fragrance oil?

No, our fragrance oils should not be mixed with water. They are specially formulated for waterless diffusers and are designed to be used pure for proper scent diffusion and machine performance.

Can I create my own custom scent?

Yes. Please visit our Scent Customization page for more details.

Can I use your oils in diffusers from other brands?

Supposedly, if the diffuser is a waterless diffuser designed specifically for fragrance oils. However, we cannot guarantee full compatibility with all diffuser brands and models, nor can we guarantee that improper use will not cause damage to the machine.

How do I clean the diffuser?

If you want to clean the diffuser before switching to another scent, simply fill it with alcohol and run it as you would with fragrance oil for around 30 minutes. After cleaning, the diffuser will be ready for a new scent.

Do you ship nationwide?

Yes, we do via J&T shipping or Shopee checkout!

What is venue scenting?

Venue scenting is the process of enhancing a space through the power of scent using professional-grade scenting machines discreetly placed around the venue. A carefully chosen fragrance is diffused throughout the space to create a more immersive, elegant, and memorable atmosphere for guests, turning the venue into a multi-sensory experience, not just a location.

Are the machines visible to guests?

Not necessarily. Our professional scenting machines are typically tucked neatly into discreet areas of the venue to keep them minimally noticeable to guests while still allowing effective scent diffusion throughout the space.

Are your scents safe for pets, children, and pregnant individuals?

Our fragrance oils are formulated for ambient scenting and are generally safe when used properly in well-ventilated spaces. Our oils also have proper documentation such as MSDS. However, sensitivity levels may vary from person to person, especially for pets, children, pregnant individuals, or those with respiratory conditions.

Will the venue scenting affect the catering?

No, our venue scenting is designed to enhance the atmosphere without overpowering the space or interfering with the dining experience. The scent intensity is carefully adjusted to remain subtle and balanced, allowing guests to still fully enjoy the aroma and flavor of the catering. We've scented multiple events wherein the buffet was inside the same hall that was being venue scented.

Can guests take home the scent of the venue?

They absolutely can through our room spray bar service that you can avail in addition to venue scenting.

Is the scent too strong?

Not at all. Our scenting approach is designed to be subtle, balanced, and elegant. Noticeable enough to enhance the atmosphere, but never overwhelming. We carefully adjust the scent intensity based on the venue size, layout, and event type to ensure a comfortable experience for guests. This will be carefully monitored by onsite Scently staff throughout the service duration.

What happens if the program gets delayed?

In some cases, reception programs may start later than the approved timeline. Part of our service is making sure the scenting lasts through the program proper, so if significant delays occur, an extension may be needed to maintain the experience throughout the event. Additional hours beyond the booked package will be subject to a corresponding extension fee.

Which areas do you cater?

We can service events in Batangas, Laguna, Cavite, Quezon, and Metro Manila.

What types of businesses do you work with?

Currently, we provide scenting solutions to a handful of hospital chains as well as various company headquarters,

Why do businesses invest in scenting?

Businesses invest in scenting because scent helps shape how customers perceive a space and remember a brand. A well-scented environment can make a space feel more welcoming, refined, clean, and memorable, enhancing the overall customer experience while reinforcing brand identity and ambiance.

Are the machines visible?

Not necessarily. Our machines are usually placed in discreet areas to keep them minimally noticeable while still providing effective scent coverage throughout the space.

Can we create our own signature scent?

Yes. Please visit our Scent Customization page for more details.

Are your scents safe for commercial environments?

Yes, our scents are formulated for ambient scenting in commercial spaces and are commonly used in environments such as clinics, offices, showrooms, and hospitality venues. The scent intensity can also be adjusted depending on the size and nature of the space to ensure a comfortable and balanced experience for both customers and staff. We can provide vital documentations such as MSDS.

Can the scent intensity be adjusted?

Yes. Our scenting machines allow the scent intensity to be fully adjustable depending on the size of the space, operating hours, and your preferred scent strength. This helps ensure the fragrance remains balanced, comfortable, and appropriate for the environment.

How large of an area can your machines cover?

Our commonly used corporate scenting machine can cover up to 500 sqm each. However, foot traffic, layout, airflow, and operating hours are also considered when determining how many machines are needed for a space.

Do the machines require daily maintenance?

Not necessarily. Our machines are designed for convenient long-term use and typically only require occasional refilling and routine cleaning depending on usage. For corporate clients, maintenance requirements are minimal, and we can also provide guidance on proper upkeep to ensure consistent performance. Routine cleaning is only required once a week.

Can the custom scent also be turned into room sprays or other formats?

Yes. Your custom scent can also be recreated into other formats such as room sprays and water-based diffuser oils. This allows businesses and clients to maintain a consistent signature scent across different applications and experiences.